Privacy Policy

1. Information We Collect

We collect information you provide directly when submitting an early-access application or contacting us:

• Full name
• Email address
• Phone number
• Restaurant name and address
• Any message or notes you include

We also collect certain information automatically when you visit our website:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on pages
• Referring URL
• Device type and operating system

2. Cookies & Tracking Technologies

We use cookies and similar technologies (e.g., local storage, pixels) to operate and improve our website. These include:

• Strictly necessary cookies — Required for the website to function. These cannot be disabled.
• Analytics cookies — Help us understand how visitors interact with our site (e.g., page views, session duration). We may use tools such as Google Analytics. Data collected is aggregated and anonymized where possible.

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the site, but may limit our ability to improve it.

3. How We Use Your Information

• Review and process early-access applications
• Contact you about your application status and onboarding
• Send product updates, announcements, and support communications
• Analyze website usage to improve performance and user experience
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Share Your Information

We may share your information only in the following circumstances:

• Service providers — Third parties that help us operate our website or send communications (e.g., email delivery, cloud hosting, analytics). These providers are contractually bound to use your data only to perform services for us.
• Legal compliance — When required by law, regulation, court order, or to protect the rights, property, or safety of HibachiFlow, our users, or others.
• Business transfers — In connection with a merger, acquisition, or sale of assets, in which case we will notify affected users before their data is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, to provide the Service, and to comply with our legal obligations. Application data from applicants who are not accepted is retained for up to 12 months and then securely deleted unless you request earlier deletion.

6. Data Security

We use industry-standard technical and organizational safeguards (including encryption in transit via HTTPS and access controls) to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal data we hold about you.
• Correction — Request correction of inaccurate or incomplete data.
• Deletion — Request deletion of your personal data (“right to be forgotten”), subject to legal retention requirements.
• Opt-out of communications — Unsubscribe from marketing emails at any time using the link in any email or by contacting us directly.
• Data portability — Request your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact us at info@prismaticsdigital.com. We will respond within 30 days.

8. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know — The categories and specific pieces of personal information we have collected about you in the past 12 months.
• Right to Delete — Request deletion of personal information we have collected, subject to certain exceptions.
• Right to Correct — Request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing — We do not sell or share personal information for cross-context behavioral advertising.
• Right to Non-Discrimination — We will not discriminate against you for exercising your CCPA/CPRA rights.

To submit a request, email us at info@prismaticsdigital.com with the subject line “California Privacy Request.” We may need to verify your identity before processing your request.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. International Visitors

Our Service is operated in the United States. If you access it from outside the U.S., your information may be transferred to and processed in the U.S., which may have data protection laws different from those in your country. By using the Service, you consent to this transfer.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., Toast POS). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. We encourage you to review this page periodically. Continued use of the Service after changes are posted constitutes your acceptance of the updated Policy.